With the rise of robots, many employees are afraid of being unemployed. However, in a digital work environment, the ideal is a combination of humans and robots. These two workforce resources will enable companies to become more efficient, productive and competitive.
1. How do robots affect human work?
The idea of autonomous machines has long been a staple in science fiction movies. However, that has now become a reality as robots are playing an important role in many industries, with automation technology leading the way.
Nowadays, automation software like RPA (Robotic Process Automation) is widely deployed in a number of fields including healthcare, manufacturing, retail, finance… This method is applied in any industry, these virtual assistants always bring benefits such as: saving time, higher efficiency and improving productivity for businesses.
The fact that robots can complete repetitive tasks faster and more accurately than humans; causing many employees to fear losing their jobs. However, in reality from a work environment perspective, RPA promotes employee satisfaction by solving monotonous tasks. This allows them to focus on value-creating work that robots cannot do.
2. Reasons why robots can’t replace humans:
Critical thinking, creativity:
As mentioned above, instead of doing repetitive tasks, people should focus more on creative work. Obviously, robots can only perform pre-programmed tasks. The addition of artificial intelligence will certainly make them smarter and innovate over time. However, it still takes a lot of time and effort to do that.
“Many people feel uncomfortable when they hear about the impact of robots in human work.”
For example, working in customer service sometimes requires flexibility. Automated robots often learn from previous experiences based on human solutions. When a customer contacts an issue, sometimes the issues are not related to the product or service that cannot be handled by automation. This is where the creativity of employees is needed.
Sympathetic and emotional factors:
Trust is often built through action on both sides. Obviously, a robot has no feelings or emotions for the customer. A relationship often has many different nuances that robots will never have as with humans. Being able to empathize with customers is the premise for the strongest emotional relationship between people.
For example, rigid, procedural robots will only make angry customers more upset with your service. Meanwhile, a skillful staff can handle the situation smoothly thanks to many years of experience. In short, empathy and creativity are what differentiate humans from robots.
3. Perfect combination: Human and robot
As the industrial revolution reorients the way businesses operate, digital transformation is crucial. This raises questions for leaders about how to use human resources and virtual labor in their operations. The key is to strike a balance between humans and robots with the goal of maximizing the use of technology while also focusing on the creative work of employees.
“In an environment of technology, the ideal is a combination of human thinking and artificial intelligence.”
Robots are increasingly being used in many companies to perform pre-programmed tasks while humans perform their jobs in different ways to adapt to the situation. By dividing tasks between these two workforces, businesses can save operational time. This new group of workers is said to be the perfect combination to help leaders have timely information and data for important decisions.
Currently, there are many ways to integrate this labor model inside the enterprise. However, the main goal is that humans and robots both have strengths that need to be focused in order to maximize their potential.
Contact us immediately if you have a need for Industrial Robots:
Vu Le Technology Company Limited – specializes in industrial automation equipment, factory automation solutions and robotics.
Address: 27 Xuan Quynh, Gia Hoa Residential Area, Phuoc Long B Ward, City. Thu Duc, HCMC
Hotline: (028) 3620 8179 / 3620 8176 / 3620 8177
Fax: (028) 3620 8178
Mail: info@vuletech.com