Digital transformation will be the trend of businesses after Covid-19

Digital transformation is gradually entering every aspect of society, life and economy. Faced with the heavy influence of the current Covid-19 epidemic, many people think that digital transformation is not only a trend anymore, but has actually become an important part of businesses.

digital transformation

1. Understanding digital transformation:

Digital transformation, also known as Digital transformation, is the integration of technology and digital into the business process of an enterprise or organization. The main goal of digital transformation is to help increase operational efficiency, create a competitive advantage in the market, and above all, improve the customer experience.

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There really is no such thing as a formal concept or definition of digital transformation. Different businesses and organizations will have countless different ways of digital transformation depending on their own operating methods. But in general, digital transformation is the application of new technologies such as the Internet of Things (IoT), big data (Big Data), cloud computing (Cloud)… changing the way of management and leadership. , work process, company culture, etc.

2. What are the impacts of digital transformation on businesses?

Digital transformation is opening up many new directions for businesses, which can be seen most clearly in new companies in recent years such as Grab, Uber, Airbnb, ..and Youtube, Facebook, Netflix. Youtube is currently the place with the largest volume of videos in the world even though they don’t produce a single video, and what all these companies have in common is the breakthrough in technology that helps these companies solve the problem. more effectively solve user problems, and shorten the time to mass production or service scaling, to improve customer experience.

In addition, the explosion of smartphone users globally helps companies not only have more customers, but also connect with them more often, in any place and time.

3. Benefits of digital transformation

It is not natural that digital transformation has become a hot keyword in recent years, which many organizations and businesses are interested in, searching for and applying to their operating systems. The popularity of digital transformation in the wave of industrial revolution 4.0 has shown many benefits and advantages of digital transformation:

Reduce operating costs for organizations and businesses.
Improve customer experience and focus more on potential customers.
Improve customer strategy.
Improve the operating system in the enterprise.
Better data security and analysis.
Define market segments more precisely.
Launch new products/services.
Expand the competitive market.
Increase creativity and innovation for human resources and corporate organization
Improve the ability to connect between individuals and organizations.
Share information easily, reach customers without limitation of space and time.
It can be clearly seen that digital transformation is dominating all aspects of the economy and society, and if we are slow, we will become easily left behind. Therefore, build a clear strategy and embark on digital transformation today.